FAQs

What forms of payment do you accept?

We take Visa, Mastercard, American Express, Discover, and PayPal.

Is my credit card information secure?

Absolutely. KISS & CRY uses SSL, the leading standard for digitally transmitting sensitive data, to encrypt our checkout process. SSL attaches a unique code to your credit card information that prevents third party sites from seeing or accessing it.

Can I change or cancel my order once I've placed it?

Of course! As outlined in our return policy, we have a 100% satisfaction guarantee. Please contact kissandcrylife@gmail.com with your name, order number, and any changes that you'd like us to make.

Where are your products shipped from?

We ship our products from a few different US locations; this may cause some of the items in your order to arrive separately.

Here are our shipping rates:

Standard US Shipping - $3.99

International Standard - $10.99*

*FREE SHIPPING to U.S and Canada with order over $50.

*Duties, taxes, and/or import fees are not included in our cost of shipping.

 

Can I check the status of my order?

Yes. Simply follow the receipt link listed in your confirmation email to view the status of your order.

What is your return policy?

If you're unsatisfied with your purchase for any reason, you may return it within 30 days for a full refund. Please address all returns to:

19749 Dearborn St,
Chatsworth, CA 91311
United States

The account with which you made the purchase will be credited within three days from the time we receive your return; it may take an additional 2 to 10 days for the transaction to post to your account, depending on your banking service.

When will my order ship?

Since our orders are printed on demand, it generally takes 1 to 3 business days per order before we ship it out for delivery.

Where is my order confirmation?

Sometimes our confirmation emails are identified as SPAM, so it may have landed in your SPAM folder.

I get an error message when I enter my tracking number. What's going on?

If your package is travelling within the United States:
Once shipped, it takes 24 to 48 hours for USPS.com to update tracking information on their website.

If your package is travelling outside the United States:
Unfortunately, once the package leaves the United States we're unable to track the progress of its delivery.

Do you carry petite, larger, additional, plus, or extended sizes of your clothing?

We know not everyone is built the same, and we do our best to offer sizing that accommodates all body types. Depending on the style of apparel, we carry sizes that range from XS to 2XL. Please note that our sizing options are limited to the availability of our apparel supplier.

I'm unsure about a size or I have a fit question. How do I find this information?

Available sizes and measurements for each style of apparel are listed in our sizing chart.

Still have a question?

Email us at kissandcrylife@gmail.com and our customer service team will be happy to give you a hand.